Managed IT Services

Managed IT Services for Small, Medium businesses

The business world is evolving to take advantage of Cloud technologies to help support daily operations, whether that’s remote access to servers and programs, data storage and transfer, cost-effective access to complex and specialist systems such as CAD or accounting tools or effective communications.

​To ensure that you get the best from your Cloud solution it’s ideal to work with a Managed IT Services partner who can set up, install and manage your day-to-day IT systems, taking into account elements such as:

  • What software and systems need to be supported
  • Access control and security include remote working across multiple devices
  • Network set up to ensure optimal speeds
  • Cost management and scalability
  • Training and support
  • Updates, penetration testing and reporting

We recognise that all business’s need a tailored and unique approach, and we work in partnership with you to understand and support your specific IT needs.

Cloud-based systems for maximum IT functionality

iTEXS microsoft-365 Cambridge

Microsoft Business 365

Microsoft 365 (formerly Office 365) is a subscription-based service offering users access to the latest versions of the full Microsoft Business 365 Suite including:

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • OneDrive
  • Sharepoint
  • Teams
  • Publisher

You can install the Apps on PCs, Macs, Android tablets, Android phones, iPad, and iPhone, and you’ll always have the most up-to-date version of the applications.

Exchange Email

Microsoft Exchange Email is a flexible, synchronised service that can be accessed from anywhere with an internet connection, giving you access to your email from multiple devices. Exchange also synchronises your calendar and contacts.

iTEXS IT Support in Cambridge

Managed Backup Solutions

At iTEXS we understand how important your data is to your business, so we take data backups very seriously. We offer a wide range of backup solutions that can be tailored to your business, from covering individual Microsoft 365 accounts to complete data sets and servers.

As part of this service, we offer backup monitoring and feedback to our clients. If your backup stops working, we will let you know and will start working on a solution. We also undertake a test and restore regime to make sure your backups are working and there is a working process to retrieve your data.

Our favourite solutions are Solarwinds Offsite Backup for servers, and Dropsuite for individual Microsoft 365 accounts, these allow us to store encrypted backups in the Cloud, creating greater redundancy against local disaster and ransomware.
We also offer this solution with a Local Speed Vault – a backup USB drive attached to your device that allows for faster data recovery.

Remote Server Monitoring

Servers are the hub of any network, whether on-site or virtual environments in the Cloud), giving your business flexible options to:

  • Share files and data
  • Store data
  • Host software
  • Manage security, access and policy information
  • Support VPNs for remote working

Given this importance, any disruption to your business servers could be extremely frustrating and costly.

The good news, however, is that servers have an array of tools within them to help prevent any problems, but these need to be monitored and acted upon if needed.

We offer a range of proactive monitoring and support services to ensure that your servers run optimally to support your business’s day-to-day operations.

iTEXS IT Support in Cambridge

Managed IT Services Cambridge FAQ’s

What are managed IT services?

Managed IT services refer to outsourcing the responsibility for monitoring, managing, and maintaining an organisation’s IT systems and infrastructure to a third-party service provider. It involves proactive monitoring, problem resolution, and strategic IT planning to optimise performance, minimise downtime and manage costs.

What types of managed IT services does iTEXS offer?

iTEXS offers a comprehensive range of managed IT services, including but not limited to:

  • Network monitoring and management
  • Server and infrastructure management
  • Helpdesk and end-user support
  • Data backup and disaster recovery
  • Security management and threat detection
  • Software and hardware asset management
  • Network management and system updates
  • IT strategy and consulting
  • Cloud services management
How can my business benefit from iTEXS managed IT services?

Our managed IT services provide several benefits, including:

  • Proactive IT support: With continuous monitoring and proactive maintenance, iTEXS can identify and resolve issues before they impact your productivity.
  • Cost savings: Outsourcing IT management to iTEXS can be more cost-effective than maintaining an in-house IT team, reducing staffing and infrastructure costs.
  • Access to expertise: our team of experienced IT professionals brings specialised knowledge and expertise across various technologies, software, hardware and industries.
  • Enhanced security: Managed IT services include robust security measures to protect your business’s data and systems from cyber threats and breaches.
  • Scalability: iTEXS’s services can scale as your organisation grows or adjusts its IT needs, ensuring you have the necessary support without major infrastructure investments.
  • Focus on core objectives: By entrusting IT management to iTEXS, your organization can focus on its core objectives and leave the IT complexities to the experts.
We’re thinking of investing in Cloud services. Can iTEXS assist with set up and management of these services?

Yes, iTEXS has expertise in cloud services management and can help your business with cloud migration, deployment, and ongoing management. Whether you need assistance with public, private, or hybrid cloud solutions, iTEXS can provide guidance and support to optimise your cloud infrastructure.

Can iTEXS help my organisation with IT strategy and planning?

Absolutely. We offer IT strategy and consulting services to help organisations align IT infrastructure with their business objectives. We can assist with technology planning, budgeting, and implementing IT solutions that support your organization’s growth and long-term success.

Is iTEXS familiar with specific industry regulations and compliance requirements?

Yes, iTEXS has experience working with clients from various industries and understands the importance of compliance. We ensure that we’re always up to date with the latest compliance requirements.

iTEXS remote support

Get managed IT and network support you need to ensure your business runs as smoothly and efficiently as possible.

Contact us today by calling our friendly team on 01223 834844 to find out more about our services and approach, whatever your requirements.