IT Support
Using an IT Support company to look after your Computers is a very cost effective way to have all the skills available when you need them, but without having the all the overheads associated with full time staff.
iTEXS provides flexible options that will fit your requirements and budgets, from occasional use (typically for home users) to Pre-paid and full contracted (typically for businesses).
We can tailor a support package specifically for your businesses requirements, so please contact us for a chat without any obligation on 01223 834844.
iTEXS provides flexible options that will fit your requirements and budgets, from occasional use (typically for home users) to Pre-paid and full contracted (typically for businesses).
We can tailor a support package specifically for your businesses requirements, so please contact us for a chat without any obligation on 01223 834844.
Support Contracts
Care Plan
A fully outsourced service providing proactive management for all your IT and computer needs. Your will have emergency cover and access to a team for planning and pro-active, seamless, onsite and remote support. |
Pre-Paid
You can purchase blocks of hours up front and use them as you need them without a contract. You get the benefit of lower costs and less paper work, but still having access to the skills you need. |
Ad Hoc
If you only need occasional non-urgent help then just use our services by the hour. Ad Hoc also covers both remote or onsite work and all IT issues can still be addressed for you. |
Types of Support
On-Site
If you are having new IT equipment supplied and installed, or your current system cannot connect for remote IT support, then an onsite visit is often needed. When this is the case our engineers will visit you at the agreed time to do the work. Also some clients just prefer a regular engineer visit every week or month so that routine issues can be addressed and managed. |
Remote
For many solutions we do not need to visit your site; with remote access tools we can take control of your systems and make changes/repairs to the software and settings straight away. It is fast, cost-effective and you can see exactly what we are doing in real time. Remote support works for most operating systems and software packages, it is secure and all you need is access to the Internet. |
In-House
Sometimes repairs may be required that cannot be carried out on-site. In such cases we will bring these machines back to repair or upgrade in our workshop. Workstations can also be brought into our office and left with us for repairs or upgrades. You can then pick up your machine at a time that is convenient for you knowing that all the work has been done. |
Case Studies
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Cancer Research UK
Cambridge University |
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iTEXS were asked to assist with the rollout and swap out of over 110 computers which required communication with the users, technical support and flexibility.
This was achieved over a two month period and involved working with each of the users to make sure that their new machines were configured correctly for them with the minimum of disruption.
This was such a success that iTEXS have been asked to come back again for the next rollout.
This was achieved over a two month period and involved working with each of the users to make sure that their new machines were configured correctly for them with the minimum of disruption.
This was such a success that iTEXS have been asked to come back again for the next rollout.
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Talk to Stars Charity
Cambridge |
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As part of improving the way in which they can continue to support children and young people STARS needed to upgrade their IT systems.
Having been successful in applying for a grant iTEXS were asked to provide a new setup which involved asmall “Essentials” server, two laptops and migrating MS Office to MS Office 365.
These were setup on a local network with Anti-virus software and the file sharing/security that was required. Existing software was transferred and updated from the old setup to keep the full continuity of data for the services that STARS provide.
Having been successful in applying for a grant iTEXS were asked to provide a new setup which involved asmall “Essentials” server, two laptops and migrating MS Office to MS Office 365.
These were setup on a local network with Anti-virus software and the file sharing/security that was required. Existing software was transferred and updated from the old setup to keep the full continuity of data for the services that STARS provide.
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Ampac Security Products
Melbourn, Royston |
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As part of their ongoing IT support contract with iTEXS, Ampac required a secure and stable wirelesssetup within their production warehouse and office suite.
iTEXS were asked to supply and fit multiple Cisco Wireless Access Points across the site, this involved assessing the number and location of access points needed in a busy and complicated production environment.
This has improved productivity and introduced a great deal of flexibility in the control and monitoring at the Melbourn facility and Ampac have implemented a program to rollout similar setups across all their international sites.
iTEXS were asked to supply and fit multiple Cisco Wireless Access Points across the site, this involved assessing the number and location of access points needed in a busy and complicated production environment.
This has improved productivity and introduced a great deal of flexibility in the control and monitoring at the Melbourn facility and Ampac have implemented a program to rollout similar setups across all their international sites.
01223 834844
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IT Support & Network Cabling
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