IT Support - Computer Support

Using a local and approachable IT Support company to look after your computers is a very cost effective way to have all the skills available when needed, but without having the overheads or issues associated with full time staff.

To keep your costs down iTEXS provides flexible support options that fit your requirements and budgets, from Pre-Paid to fully contracted support. We deliver cost effective IT Support for companies whether you are setup for remote working or have offices in Cambridge and the surrounding area.

​We look after the Computer Support for over 100 organisations, including start-ups, established companies and local offices of multinationals, so please call us for a chat without any obligation on 01223 834844.

IT Support Contracts

Care Plan

A fully outsourced service providing you with proactive management for all of your IT and computer needs.
You will have emergency cover and access to a team for planning,  giving you pro-active onsite and remote support.
Pre-Paid

You purchase blocks of hours up front and only use them as you need to without any ongoing  contract. You get the benefit of lower costs and less paper work, but still having access to the skills that you need.
Ad Hoc

​If you only need very occasional, non-urgent, IT assistance then just use our services by the hour.
Ad Hoc support covers both remote and onsite work, and most IT issues can still be addressed for your business.

​Types of Support

On-Site

If you are having new IT equipment supplied and installed, or your current system cannot connect for remote IT support, then an onsite visit is often needed.
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When this is the case our engineers will visit you at the agreed time and location to complete the work.

Also some clients just prefer a regular engineer visit every week or month so that routine issues can be addressed and managed.
Remote

For many solutions we do not need to visit your site; with remote access tools we take control of your systems to make changes and repairs to the software and settings as needed.

It is fast, cost-effective and you can see exactly what we are doing on your machine in real time.
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Remote support works for most operating systems and software packages, it is secure and all you need is access to the Internet.
In-House

Sometimes repairs may be required that cannot be carried out on-site. In these situations we will bring these machines back to repair or upgrade in our workshop.

We also repair laptops and upgrade machines which we can quote you for and undertake all of the work.
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You can then pick up your machine at a time that is convenient for you knowing that all the work has been completed professionally.

Case Studies

Cambridge Past, Present & Future
Wandlebury Country Park
Improvements in cloud technology was the perfect catalyst for CPPF to upgrade a number of their systems. The day-to-day operations was given both flexibility and improvements in the way that staff could communicate and complete their job functions. The lower initial cost of changes that the cloud benefits from allowed iTEXS to make complete changes for CPPF rather than having to phase things in, this in turn reduced disruption and allowed for the benefits to be realised very quickly. Reducing upfront costs, while achieving early project completion, is an excellent benefit of the cloud that CPPF have taken advantage of.
Girton Golf Club
Girton, Cambridgeshire
Girton Golf Club is over 80 years old and it has maintained its top reputation by providing the excellent facilities its members want. Behind the scenes it has the same requirements as most businesses and when it came time to look at improving their IT systems iTEXS was asked to put together a costed plan; from this initial step a project was derived, agreed and put into motion. Having completed the work Girton Golf Club have taken advantage of upgraded onsite systems and using the cloud where appropriate, by mixing the environments best use has been made of technology and the budget has been kept to. These behind-the-scenes upgrades will allow Girton to continue to provide the high level of front-of-house service it is known for.
Cancer Research UK
Cambridge University​
​iTEXS were asked to assist with the rollout and swap out of over 110 computers which required communication with the users, technical support and flexibility. 
This was achieved over a two month period and involved working with each of the users to make sure that their new machines were configured correctly for them with the minimum of disruption.
This was such a success that iTEXS have been asked to come back again for the next rollout. ​
​Ampac Security Products
Melbourn, Royston
As part of their ongoing IT support contract with iTEXS, Ampac required a secure and stable wirelesssetup within their production warehouse and office suite.  
iTEXS were asked to supply and fit multiple Cisco Wireless Access Points across the site, this involved assessing the number and location of access points needed in a busy and complicated production environment.
This has improved productivity and introduced a great deal of flexibility in the control and monitoring at the Melbourn facility and Ampac have implemented a program to rollout similar setups across all their international sites.​