IT Support

iTEXS offers a comprehensive range of IT support services, including but not limited to:

• Hardware and software installation, configuration, and upgrades
• Cloud computing
• Network setup, monitoring, and maintenance
• Data backup and disaster recovery
• Virus and malware removal
• Troubleshooting and technical issue resolution
• IT consulting and strategic planning
• Remote support and helpdesk services
• Server management and support
• Security audits and vulnerability assessments

Our team offers support on-site as well as remotely, giving you flexible options for your business. Depending on which service package you have with us, there will be a number of options to contact us - using an online ticket system, email support, or just phone us.

Yes, iTEXS offers remote IT support services. With remote support capabilities, our technicians can access your computer or network remotely to diagnose and resolve issues without the need for an on-site visit, saving time and ensuring quick resolution.

• Access to a team of experienced IT professionals with diverse expertise
• Cost savings compared to maintaining an in-house IT department
• Proactive monitoring and maintenance to prevent issues before they become major problems
• Scalability to accommodate your changing IT requirements
• Focus on your core business activities while leaving IT support to the experts

iTEXS takes data security seriously and implements various measures to protect your sensitive information. This includes employing industry-standard security protocols, conducting regular security audits, implementing strong access controls, and ensuring compliance with relevant data protection regulations such as Cyber Essentials.

Yes, iTEXS offers IT consulting services to assist with IT infrastructure planning and implementation. Whether you're setting up a new office or looking to upgrade your existing infrastructure, our team can provide expert guidance and help you make informed decisions to meet your specific requirements.

iTEXS provides ongoing IT support. Whether you require occasional support for specific projects or ongoing managed IT services, iTEXS can tailor services to match your requirements.

iTEXS aims to provide prompt support and responds to IT support requests in a timely manner. The response time may vary depending on the urgency and nature of the issue. We will always prioritise emergencies.

iTEXS IT support services can be highly beneficial for small businesses in several ways:

• Cost-effective support and solutions: Outsourcing IT support can be more cost-effective than maintaining an in-house IT department, especially for small businesses with limited resources.
• Comprehensive expertise: iTEXS provides access to a team of experienced IT professionals who can handle various IT challenges and provide guidance tailored to small business needs.
• Giving you time to focus on core activities: By entrusting IT support to iTEXS, small business owners can focus time and energy on core business activities instead of dealing with technical issues.
• Flexible scalability: iTEXS can scale support services as your small business grows, ensuring that your IT needs are met without the need for major investment.
• Data security: iTEXS employs robust security measures to protect your small business's sensitive data and ensures compliance with data protection regulations.

Yes, iTEXS understands the unique requirements of small businesses and can customize our IT support services accordingly. We tailor resolutions to match your budget, specific industry needs, and growth plans.

iTEXS offers a range of IT support services that are particularly relevant for small businesses, including:

• Hardware and software setup, configuration, and troubleshooting for computers, laptops, and peripherals.
• Full support for cloud services from the main trusted suppliers.
• Network setup, maintenance and security to ensure reliable connectivity and protect your data.
• Data backup and disaster recovery solutions to safeguard critical information and minimise downtime in case of unexpected events.
• Email and communication system management to ensure efficient and secure communication within your small business.
• IT consulting for technology planning, budgeting, and strategic guidance tailored to small business requirements.
• Helpdesk and remote support services for prompt assistance with day-to-day IT issues.

Yes, iTEXS can assist your small business with IT infrastructure upgrades or migrations. Whether you need to upgrade your hardware and software, transition to cloud-based services or implement new systems, our experts can guide you through the process and ensure a smooth transition with minimal disruption to your operations.

Yes, we have experience working with clients from various industries, including small businesses. We understand that different industries may have unique IT requirements and can provide industry-specific solutions tailored to your small business.

iTEXS understands the importance of timely support for small businesses. We strive to respond to IT support requests promptly, ensuring minimal disruption to your operations. The response time may vary depending on the urgency and nature of the issue, but rest assured we’ll prioritise providing efficient and effective support.

Absolutely. We prioritise IT security and data protection for all our clients, including small businesses. We conduct security audits, implement appropriate security measures and provide guidance on best practices to protect your small business from cyber threats and data breaches.

Yes, iTEXS understands that IT needs vary, so we tailor our support plans to accommodate your specific requirements, whether you need occasional support or comprehensive managed IT services.