iTEXS FAQ’s

Why do small businesses need IT services?

Small businesses often lack the resources and expertise to handle their IT needs internally. IT services provide small businesses with professional support, maintenance, and strategic guidance for their technology infrastructure, helping them improve productivity, security, and overall efficiency. iTEXS offers tailored, flexible and scalable solutions to ensure small businesses can benefit from a full service without breaking the bank.

There are many managed IT services out there. Does iTEXS have specific experience working with small businesses?

Yes, our company specialises in helping small businesses across various industries. We have over 150 clients in Cambridgeshire and surrounding areas, and we understand the unique challenges and requirements of small businesses and have tailored our services to address their specific needs. From start ups to established companies, each have their own unique requirements and iTEXS is experienced to deliver the level of skills and service needed.

What if my small business already has some IT infrastructure in place?

Not a problem. We can perform a comprehensive assessment of your existing IT infrastructure and provide recommendations based on your specific needs. Whether you require upgrades, optimisations, or integration of new technologies, we can help you make informed decisions to enhance your current setup.

Are your IT services affordable for small businesses?

Yes, we understand that small businesses often have budget constraints. Our IT services are designed to be cost-effective, providing you with the best value for your investment. We offer flexible pricing options and scalable solutions that can be tailored to fit within your budget.

How do I get started with your IT services for my small business?

Getting started is easy. Simply reach out to our team via phone, email, or our website’s contact form. We will schedule a consultation to discuss your specific IT needs and develop a tailored solution that meets the requirements of your small business.

How easy is it to change IT companies?

Really simple – we can take care of all the changes, and where you have annual licenses we can migrate these over to us when those licenses are due for renewal.

I’ve been with the current provider for years – why would I change now?

At the start of your relationship they may have been the best fit for you, but as your business has changed and grown, so too will your needs. That means there could be a better provider for you, offering a more tailored and flexible solution that can scale and grow with you.

Paying every month for something we don’t use is not good business…

No problem! We have a range of prepaid options where you buy a bundle of hours and cash them in as you need, so if you don’t need the service, you are not paying for it.

I can’t afford the downtime to switch providers…

There often doesn’t need to be any downtime, and if there is we make sure it is planned and that we use it to do several of those things you have always meant to do, for example tidying up the data cabinet. Either way, we’ll ensure minimum disruption to your business, and get you back up and running optimally as fast as possible.

I’m sceptical and believe any new provider will just want to charge me loads to update everything…

Some may do that, but that is simply not the iTEXS way. We know you have existing investments that need to run their course and the business has to justify every investment it makes. We’ll work with you to incrementally update and upgrade your systems only when it is necessary.

We’re a start-up with limited budget for our initial IT set up, are you able to help us?

Absolutely! We understand the pressures of starting a business but more importantly we know the value of getting the basics in place so that your IT systems function as they should right from the start. We’ll work with you to create solutions that help you get off the ground, with future planning and expansion in mind so that your system can grow to suit your needs as they change, only spending what you need.

What if my company is moving offices, how can you help to manage and move our IT systems?

With our multi-disciplinary team of experts, iTEXS is exceptionally well-placed to help you make the move to new premises. Our team can help with everything from planning, infrastructure such as data cabling, to helping on moving day, and of course setting up in your new premises so that your transition is safe, seamless and stress-free!

Do you offer services for local government?

Most definitely! Our team is able to help local government offices with the full range of IT services to help them offer the highest level of service to their constituents and allied service providers. From secure data storage and communications systems to software and hardware set up and support, we’ve got it covered.

Do you work with Charities?

Yes, we love ‘em! We’re acutely aware that Charities need to demonstrate that budgets are being spent wisely on services that enhance and support their functions. At iTEXS our focus is on providing the highest-quality service for our Charity customers, helping them to offer the highest levels of support to their stakeholders and concentrate their scarce resources on front line services.

Can you assist Educational establishments?

Absolutely! We have a wide range of services and products to help Educational establishments with IT systems and support to help them assist students, administration and management staff and everyone in-between. Whether it is a classroom setup or the accounts team iTEXS will provide what you need.

We are a multinational company but need someone local to our Cambridge offices to provide on the ground support, are you able to help?

We would love to! We have existing clients from USA, Germany, Japan and other countries who use us for exactly this function – we help them with local, on-the-ground support for their Cambridge-based office that gives them seamless integration with their international offices and team.

We are new to the Cambridge area, can you help us set up a new office?

We would love to! Whatever your IT requirements we’re on hand to offer guidance, advice, set-up, support and more, with service and pricing to suit your needs and budget. Give our friendly team a call and let’s get you up and running! We also have a whole list of other local support services that we can put you in touch with to make your life easier.