Neil Almond established iTEXS using his years of IT Support and management experience. His aim was to provide businesses with the same level of computer support to that found in large corporations, with a personal service.
July 2002
In two years, iTEXS had become a well-respected computer support company with an increasing client list. David Kilpatrick, a long-time friend with experience in sales, marketing and customer service joins to assist with growth.
June 2004
As iTEXS continued to grow, larger premises and more people were needed so the headquarters moved to Copley Hill Business Park. Two engineers were recruited and telecoms services now increase the range of iTEXS services.
July 2006
iTEXS continues to flourish and is attracting more clients while maintaining the original mission of the company: to provide an affordable, personal service to businesses, whatever their size, with no compromise.
April 2009
Now with four frontline engineers and being a familiar name around Cambridge, iTEXS has continued to expand both its client base and the range of computer services it offers. The focus is always on getting things right first time.
Feb 2011
With IT continuing to expand iTEXS now offers Cloud Solutions as well as a Pre-Paid option for IT support; demonstrating that we are adapting to provide clients with the best possible services no matter what size they are.
May 2014
With Computer Cabling forming an increasing part of iTEXS’s services, we now provide a turnkey service for office moves and refurbishments, with all the backup of the IT services still in place.
March 2012
Having taken on more office space to accommodate the the growth of the business, and expanded into fibre optic cabling, iTEXS still prides itself on servicing many clients that joined us during our first year.
April 2016
iTEXS was established in July 2002 with the aim of providing computer services to companies in the Cambs, Essex, Suffolk & Herts area.
Since then we have established a reputation for delivering high quality computer services to many companies in and around the region.
We pride ourselves on our very high client retention rate, because we know that you will only stay with someone who meets your computing needs completely.
We offer our services as either an ongoing support contract (typically for larger companies) a Pre-Paid option for businesses that have less frequent needs and pay-as-you-go for those that only need help occasionally.
But in all cases we pride ourselves on the quality of our services, and our IT Support is designed to meet your needs not ours, the length of time that clients stay with us will hopefully give you the confidence to get in touch and talk to us.
“I would like to thank you for helping us with the laptop/desktop replacement project. Matt helped with over 110 machine swaps which required communication with the users, technical support and flexibility. We were impressed with Matt’s efficiency as well as his technical and personal skills.”
Margaret Kreminska, Cancer Research UK
“I wanted to just say thank you for all of the computer support you have given me as you are always so reliable and fix everything.
Some people still don’t realise that the service provided by a good IT support company is invaluable as it keeps the wheels turning, thank you. You’re are all so approachable and made it seem more like I was ringing a friend for help.”
Jo Darville, Malary
“Their work has been truly outstanding throughout the 4 years I have worked with them. I have never worked with such a pleasant, extremely efficient, customer focused IT support company in 22 years of work.
Their staff are consistently excellent throughout the company."
John O’Shea, Grand Arcade
“We are very pleased we chose iTEXS over other computer support companies we considered.
The results have been excellent, from hand holding for users through to multi-server specification and installation, all with negligible down-time. A great step forward for us, thank you iTEXS!”
David Land, Cambashi
“The support iTEXS offers us is second to none. We switched to iTEXS over 9 years ago and totally rely on their advice and IT support when it comes to technology.
It is a pleasure working with them and I would thoroughly recommend them to anyone looking for a reliable, cost effective and professional IT support company in Cambridge.”
Jane Frost (Director of Operations), Hotelres
“Thank you to Ollie and Nathan for all their help on Friday, I was very impressed with the level of service that was provided throughout our office move. I really appreciate the dedication and efforts they both went to, to ensure our business would not be disrupted on Monday morning. Both are a credit to iTEXS!“
Sarah Flack, Ann Pettengell
“The difference between iTEXS and our last people is that you all know what you are doing; you understand the workings of programmes and computers. I cannot think there can be many, if any, support teams that could have pulled this off.
Thank you again.”
Quentin Jarvis (Director), Peter Jarvis Developments
“iTEXS are always so willing to help. Trying to get our small Cambridge company ISO27001 certified is very in-depth and sometimes tricky, however, no question is too small for them! Not only is their work ethic second-to-none, they are always so friendly and welcoming when I’m desperate for help! Thank you.”
“iTEXS have been a great support to us. It is nice to have an IT company who is extremely approachable and reliable.
All the staff are very knowledgeable. Whether they are logging in remotely or actually coming into the Cambridge office nothing you ask is too much trouble.”
Lauren Speller (Office Manager), Qualitape.
“iTEXS have looked after my small business (Cats Eye Consulting in Cambridge) since we started in 2004. The service and level of support have been so good that we have never felt the need to move away. Indeed during 2013 we moved all of our email and domain hosting over to them as well. For me as a small business, it’s their turn of speed that really helps me. Can’t rate them highly enough!”
Jim Lucraft, Cats Eye Consulting
“I would like to thank you for the excellent service to our Cambridge office. You assessed my needs and existing set up, gave me a quote – which I immediately accepted – and two days later duly appeared at my office with 6 new monitors. These were sensibly set up in pairs on desks so that everyone had 2 monitors in front of them which looked the same.”
Richard Brookes, Tax Assist Accountants
“A massive thank you for coming to our rescue today, as usual you were all calm and helpful. Can I say particularly how great Ollie is! He spoke to one of our service providers and was very patient and polite and then just got on with the job!”
Jane Frost - Director of Operations, Hotelres
“Thanks so much. I can’t help but be impressed with your professionalism and attentiveness. Everything has been set up perfectly in our new Cambridge office. I have joined workstations to domain now and finished the setup. Wow, that was fast :-).”
Andrew Yershov, CruiseCo
“Ann Pettengell Gold Helm has been using the services of iTEXS for a number of years and have most appreciated having them on call for our IT support.
Firstly we have found the team at iTEXS in Cambridge to be most helpful and approachable. They are able to explain technical information to non-technical people in a patient and straight forward manner.”
